ABSTRACT
This study aims to understand airline passengers' satisfaction trends by analyzing the most influential factors on satisfaction before and during the COVID-19 pandemic. The sample consists of a dataset with 9745 passenger reviews published on airlinequality.com. The reviews were analyzed with a sentiment analysis tool calibrated for the aviation industry for accuracy. Machine learning algorithms were then implemented to predict review sentiment based on airline company, travelers' type and class, and country of origin. Findings show passengers were unhappy before the pandemic, aggravated after the COVID-19 outbreak. The staff's behavior is the main factor influencing passengers' satisfaction. Predictive modeling showed that it is possible to predict negative review sentiments with satisfactory performance rather than positive reviews. The main takeaway is that passengers, after the pandemic, are most worried about refunds and aircraft cabin cleanliness. From a managerial standpoint, airline companies can benefit from the created knowledge to adjust their strategies in agreement and meet their customers' expectations.
ABSTRACT
BACKGROUND: The COVID-19 pandemic and its associated restrictions have been a major stressor that has exacerbated mental health worldwide. Qualitative data play a unique role in documenting mental states through both language features and content. Text analysis methods can provide insights into the associations between language use and mental health and reveal relevant themes that emerge organically in open-ended responses. OBJECTIVE: The aim of this web-based longitudinal study on mental health during the early COVID-19 pandemic was to use text analysis methods to analyze free responses to the question, "Is there anything else you would like to tell us that might be important that we did not ask about?" Our goals were to determine whether individuals who responded to the item differed from nonresponders, to determine whether there were associations between language use and psychological status, and to characterize the content of responses and how responses changed over time. METHODS: A total of 3655 individuals enrolled in the study were asked to complete self-reported measures of mental health and COVID-19 pandemic-related questions every 2 weeks for 6 months. Of these 3655 participants, 2497 (68.32%) provided at least 1 free response (9741 total responses). We used various text analysis methods to measure the links between language use and mental health and to characterize response themes over the first year of the pandemic. RESULTS: Response likelihood was influenced by demographic factors and health status: those who were male, Asian, Black, or Hispanic were less likely to respond, and the odds of responding increased with age and education as well as with a history of physical health conditions. Although mental health treatment history did not influence the overall likelihood of responding, it was associated with more negative sentiment, negative word use, and higher use of first-person singular pronouns. Responses were dynamically influenced by psychological status such that distress and loneliness were positively associated with an individual's likelihood to respond at a given time point and were associated with more negativity. Finally, the responses were negative in valence overall and exhibited fluctuations linked with external events. The responses covered a variety of topics, with the most common being mental health and emotion, social or physical distancing, and policy and government. CONCLUSIONS: Our results identify trends in language use during the first year of the pandemic and suggest that both the content of responses and overall sentiments are linked to mental health.
ABSTRACT
RESUMO Objetivo analisar os benefícios da auriculoacupuntura em profissionais de enfermagem atuantes na pandemia COVID-19 à luz da Teoria do Conforto de Katherine Kolcaba. Método pesquisa descritiva com abordagem qualitativa, realizada com 33 profissionais de enfermagem atuantes no combate à COVID-19. Os depoimentos foram coletados por meio de entrevista após a realização de sessões de auriculoacupuntura, em seguida organizados e analisados segundo a análise de conteúdo de Bardin, com ancoragem na Teoria do Conforto. Resultados emergiram três categorias temáticas: "Auriculoacupuntra como medida de conforto";"(Des)Conforto físico e psicoespiritual e atuação na assistência à COVID-19";e, "Do apoio organizacional ao comprometimento individual com a saúde". Verifica-se que os sujeitos declararam melhora no autopercepção de conforto, com destaque para os domínios físico e psicoespiritual, como a melhora da ansiedade, dores e qualidade do sono. A integridade institucional aparece como aliada ao comportamento de procura de saúde. Considerações finais e implicações para a prática: A auriculoacupuntura foi percebida como benéfica para melhorar a sensação de conforto físico e psicoespiritual pelos profissionais de enfermagem. RESUMEN Objetivo analizar los beneficios de la auriculopuntura en profesionales de enfermería que prestan servicios vinculados a la pandemia de COVID-19 a la luz de la Teoría de la comodidad de Katherine Kolcaba. Método investigación descriptiva con enfoque cualitativo, realizada con 33 profesionales de enfermería que trabajan para combatir COVID-19. Los testimonios se recopilaron a través de entrevistas después de realizar sesiones de auriculopuntura, luego se organizaron y analizaron de acuerdo con el análisis de contenido de Bardin, anclado en la Teoría del Confort. Resultados surgieron tres categorías temáticas: "Auriculopuntura como medida de confort";"(In) Comodidad física y psicoespiritual y desempeño en la asistencia al COVID-19";y, desde el apoyo organizacional hasta el compromiso individual con la salud. Se advierte que los sujetos informaron una mejora en su autopercepción de comodidad, con énfasis en los dominios físicos y psicoespirituales, como la mejora en la ansiedad, el dolor y la calidad del sueño. La integridad institucional aparece como un aliado del comportamiento de búsqueda de salud. Consideraciones finales e implicaciones para la práctica: los profesionales de enfermería percibieron la auriculopuntura como beneficiosa para mejorar la sensación de confort físico y psicoespiritual. ABSTRACT Objective To analyze the benefits of auriculoacupuncture in nursing professionals working in the COVID-19 pandemic in the light of Katherine Kolcaba's Theory of Comfort. Method Descriptive research with a qualitative approach, carried out with 33 nursing professionals working to combat COVID-19. The testimonies were collected through interviews after conducting auriculoacupuncture sessions, then organized and analyzed according to Bardin's content analysis, anchored in the Comfort Theory. Results Three thematic categories emerged: "Auriculoacupuntra as a measure of comfort";"(Dis) Physical and psychospiritual comfort and performance in assisting COVID-19";and, "From organizational support to individual commitment to health". It appears that the subjects reported an improvement in their self-perception of comfort, with emphasis on the physical and psychospiritual domains, such as improvement in anxiety, pain and quality of sleep. Institutional integrity appears as an ally to health-seeking behavior. Final considerations and implications for practice: Auriculoacupuncture was perceived as beneficial for improving the feeling of physical and psycho-spiritual comfort by nursing professionals.
ABSTRACT
RESUMO Objetivo analisar os benefícios da auriculoacupuntura em profissionais de enfermagem atuantes na pandemia COVID-19 à luz da Teoria do Conforto de Katherine Kolcaba. Método pesquisa descritiva com abordagem qualitativa, realizada com 33 profissionais de enfermagem atuantes no combate à COVID-19. Os depoimentos foram coletados por meio de entrevista após a realização de sessões de auriculoacupuntura, em seguida organizados e analisados segundo a análise de conteúdo de Bardin, com ancoragem na Teoria do Conforto. Resultados emergiram três categorias temáticas: "Auriculoacupuntra como medida de conforto";"(Des)Conforto físico e psicoespiritual e atuação na assistência à COVID-19";e, "Do apoio organizacional ao comprometimento individual com a saúde". Verifica-se que os sujeitos declararam melhora no autopercepção de conforto, com destaque para os domínios físico e psicoespiritual, como a melhora da ansiedade, dores e qualidade do sono. A integridade institucional aparece como aliada ao comportamento de procura de saúde. Considerações finais e implicações para a prática: A auriculoacupuntura foi percebida como benéfica para melhorar a sensação de conforto físico e psicoespiritual pelos profissionais de enfermagem. RESUMEN Objetivo analizar los beneficios de la auriculopuntura en profesionales de enfermería que prestan servicios vinculados a la pandemia de COVID-19 a la luz de la Teoría de la comodidad de Katherine Kolcaba. Método investigación descriptiva con enfoque cualitativo, realizada con 33 profesionales de enfermería que trabajan para combatir COVID-19. Los testimonios se recopilaron a través de entrevistas después de realizar sesiones de auriculopuntura, luego se organizaron y analizaron de acuerdo con el análisis de contenido de Bardin, anclado en la Teoría del Confort. Resultados surgieron tres categorías temáticas: "Auriculopuntura como medida de confort";"(In) Comodidad física y psicoespiritual y desempeño en la asistencia al COVID-19";y, desde el apoyo organizacional hasta el compromiso individual con la salud. Se advierte que los sujetos informaron una mejora en su autopercepción de comodidad, con énfasis en los dominios físicos y psicoespirituales, como la mejora en la ansiedad, el dolor y la calidad del sueño. La integridad institucional aparece como un aliado del comportamiento de búsqueda de salud. Consideraciones finales e implicaciones para la práctica: los profesionales de enfermería percibieron la auriculopuntura como beneficiosa para mejorar la sensación de confort físico y psicoespiritual. ABSTRACT Objective To analyze the benefits of auriculoacupuncture in nursing professionals working in the COVID-19 pandemic in the light of Katherine Kolcaba's Theory of Comfort. Method Descriptive research with a qualitative approach, carried out with 33 nursing professionals working to combat COVID-19. The testimonies were collected through interviews after conducting auriculoacupuncture sessions, then organized and analyzed according to Bardin's content analysis, anchored in the Comfort Theory. Results Three thematic categories emerged: "Auriculoacupuntra as a measure of comfort";"(Dis) Physical and psychospiritual comfort and performance in assisting COVID-19";and, "From organizational support to individual commitment to health". It appears that the subjects reported an improvement in their self-perception of comfort, with emphasis on the physical and psychospiritual domains, such as improvement in anxiety, pain and quality of sleep. Institutional integrity appears as an ally to health-seeking behavior. Final considerations and implications for practice: Auriculoacupuncture was perceived as beneficial for improving the feeling of physical and psycho-spiritual comfort by nursing professionals.